Shipping Policy

Last Updated: January 1, 2026

1. Introduction

These Delivery & Shipping Conditions apply to all orders placed through Lombaro.com (the "Website"), operated by International Digital Commerce Group Limited, a private company limited by shares incorporated in Hong Kong SAR, Business Registration Number 79486948, with its registered office at Room 1405, 135 Bonham Strand Trade Centre, 135 Bonham Strand, Sheung Wan, Hong Kong (the "Company", "we", "us", or "our").

These conditions should be read in conjunction with our General Conditions of Sale, Terms of Use, and Returns & Refunds Policy. In the event of any conflict, the General Conditions of Sale shall prevail with respect to delivery and shipping matters.

2. Shipping Destinations

2.1 International Shipping

We ship products internationally to destinations worldwide. Our primary shipping regions include:

  • European Union: All EU member states
  • United Kingdom: England, Scotland, Wales, Northern Ireland
  • North America: United States, Canada
  • Asia Pacific: Australia, New Zealand, Japan, Singapore, and other countries
  • Rest of World: Additional countries subject to availability

2.2 Restricted Destinations

We do not ship to certain countries or regions due to legal, regulatory, logistical, or security reasons, including but not limited to:

  • Countries subject to comprehensive international sanctions
  • Regions with import restrictions on our products
  • Areas where reliable shipping services are not available
  • Locations prohibited by our shipping carriers

The list of restricted destinations may change without notice. Shipping availability will be indicated during the checkout process.

2.3 Remote and Special Areas

Delivery to remote areas, islands, military bases (APO/FPO addresses), and certain special regions may be subject to:

  • Extended delivery timeframes
  • Additional shipping fees
  • Limited shipping method options
  • Restrictions on certain products

We will inform you of any additional requirements or limitations during the checkout process.

3. Shipping Methods and Timeframes

3.1 Available Shipping Methods

We offer the following shipping methods, subject to destination and product availability:

Standard Shipping (Free)

  • Free worldwide shipping on all orders
  • Tracking available
  • No signature required (unless specified by carrier)
  • Estimated delivery times by region:
    • European Union: 8-12 business days
    • United Kingdom: 7-10 business days
    • United States: 10-15 business days
    • Canada: 10-14 business days
    • Australia & New Zealand: 12-18 business days
    • Asia Pacific (Japan, Singapore, Hong Kong): 5-10 business days
    • Rest of World: 12-20 business days

Available shipping methods and estimated delivery times will be displayed during checkout based on your delivery address.

3.2 Processing Time

Orders are typically processed within one (1) to three (3) business days after order confirmation. Processing time includes:

  • Payment verification
  • Fraud screening
  • Order preparation and quality check
  • Packaging
  • Handover to shipping carrier

Processing times may be extended during:

  • Peak shopping periods (holidays, sales events)
  • Product customization or personalization
  • Inventory replenishment
  • Weekends and public holidays

3.3 Estimated Delivery Times

Estimated delivery times are calculated from the date of shipment (not order placement) and are provided as guidance only. Actual delivery times may vary due to:

  • Shipping carrier performance and routing
  • Customs clearance procedures (international orders)
  • Weather conditions and natural events
  • Public holidays and carrier service disruptions
  • Delivery address accessibility
  • Recipient availability

We are not responsible for delays caused by circumstances beyond our reasonable control.

4. Shipping Costs

4.1 Calculation of Shipping Fees

Shipping costs are calculated based on:

  • Destination country and region
  • Selected shipping method
  • Total weight and dimensions of the shipment
  • Product type and special handling requirements
  • Current carrier rates

The exact shipping cost will be displayed during checkout before you complete your order.

4.2 Free Standard Shipping

We offer free standard shipping worldwide on all orders, with no minimum purchase requirement. Free shipping applies to:

  • All products available on our Website
  • All destinations where we ship
  • Standard shipping method only

Estimated delivery times for free standard shipping vary by destination (see section 3.1 above). If you need faster delivery, you may select Express Shipping or Priority Express at checkout for an additional cost.

4.3 Expedited Shipping Costs

While standard shipping is free, expedited shipping options (Express and Priority Express) are available at an additional cost. Expedited shipping fees are calculated based on:

  • Destination country and region
  • Selected shipping method (Express or Priority Express)
  • Total weight and dimensions of the shipment
  • Product type and special handling requirements
  • Current carrier rates

The exact cost for expedited shipping will be displayed during checkout before you complete your order.

4.4 Additional Fees

Shipping costs do not include:

  • Customs duties and import taxes
  • Value-added tax (VAT) or goods and services tax (GST) where applicable
  • Remote area surcharges (if applicable)
  • Special handling fees for oversized or fragile items

You are responsible for all applicable duties, taxes, and fees imposed by customs authorities or government agencies in the destination country.

5. Order Tracking

5.1 Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Tracking number
  • Shipping carrier information
  • Link to track your shipment
  • Estimated delivery date

5.2 Tracking Your Shipment

You can track your shipment by:

  • Clicking the tracking link in your shipping confirmation email
  • Visiting the carrier's website and entering your tracking number
  • Logging into your account on our Website (if applicable)
  • Contacting our customer service team

Tracking information is typically updated within 24-48 hours after shipment. Please allow sufficient time for the carrier to scan and update tracking information.

5.3 Tracking Issues

If your tracking information shows no updates for an extended period, or if you have concerns about your shipment, please contact us at support@Lombaro.com. We will investigate with the shipping carrier and provide you with an update.

6. Delivery Process

6.1 Delivery Address

You must provide a complete and accurate delivery address, including:

  • Recipient full name
  • Street address (no P.O. boxes for certain carriers/products)
  • Apartment, suite, or unit number (if applicable)
  • City or town
  • State, province, or region
  • Postal or ZIP code
  • Country
  • Contact telephone number

We are not responsible for delivery delays or failures resulting from incorrect, incomplete, or illegible address information.

6.2 Address Changes

If you need to change your delivery address after placing an order, contact us immediately at support@Lombaro.com. We will attempt to update the address if the order has not yet been shipped.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed. You may need to contact the shipping carrier directly to request an address change, which may incur additional fees.

6.3 Delivery Attempts

The shipping carrier will attempt to deliver your order to the specified address. Depending on the carrier and shipping method:

  • Signature may be required for delivery
  • Package may be left at the delivery address if no signature is required
  • Package may be left with a neighbor or building management (carrier discretion)
  • Delivery notice may be left with instructions for redelivery or pickup

6.4 Failed Delivery

If delivery cannot be completed due to:

  • No one available to receive the package
  • Incorrect or incomplete address
  • Refused delivery
  • Multiple failed delivery attempts

The carrier may:

  • Leave a delivery notice with redelivery instructions
  • Hold the package at a local carrier facility for pickup
  • Return the package to us

You are responsible for arranging redelivery or pickup. If the package is returned to us, you will be responsible for original shipping costs, and any refund will be subject to our Returns & Refunds Policy.

6.5 Unclaimed Packages

If a package is not claimed within the carrier's holding period (typically 5-10 days), it will be returned to us. You will be responsible for:

  • Original shipping costs
  • Return shipping costs
  • Any applicable restocking fees

Refunds for unclaimed packages will be processed in accordance with our Returns & Refunds Policy.

7. International Shipping and Customs

7.1 Customs Clearance

International shipments must clear customs in the destination country. Customs clearance is the responsibility of the recipient and is subject to the laws and regulations of the destination country.

Customs clearance procedures and timeframes vary by country and are beyond our control. Delays in customs clearance may affect delivery times.

7.2 Customs Duties and Taxes

You are responsible for all customs duties, import taxes, VAT, GST, and other fees imposed by customs authorities or government agencies in the destination country. These charges are not included in the product price or shipping cost unless explicitly stated.

The amount of customs duties and taxes depends on:

  • Destination country regulations
  • Product value and classification
  • Applicable duty rates and tax rates
  • Currency exchange rates

For orders shipped to the European Union and the United Kingdom, we may collect and remit applicable VAT at the time of purchase where required by law. In such cases, you will not be charged additional VAT at customs.

7.3 Customs Documentation

We will provide all necessary customs documentation, including:

  • Commercial invoice
  • Customs declaration
  • Product descriptions and values
  • Country of origin information

You may be required to provide additional information or documentation to customs authorities to facilitate clearance. Please cooperate promptly with any customs requests.

7.4 Refused Customs Charges

If you refuse to pay applicable customs duties or taxes, resulting in the return or abandonment of your shipment, you will be responsible for:

  • Original shipping costs
  • Return shipping costs
  • Any customs fees or penalties incurred
  • Restocking fees (if applicable)

Refunds will be processed in accordance with our Returns & Refunds Policy and may be reduced by these costs.

7.5 Customs Seizure or Confiscation

If a shipment is seized, confiscated, or destroyed by customs authorities due to:

  • Import restrictions or prohibitions
  • Failure to pay applicable duties and taxes
  • Incorrect or incomplete documentation (not caused by us)
  • Other customs violations

We are not responsible, and no refund will be provided unless required by applicable law. It is your responsibility to ensure that products can be legally imported into your country.

8. Inspection Upon Delivery

8.1 Package Inspection

We recommend that you inspect your package upon delivery. If the package appears:

  • Damaged or crushed
  • Opened or tampered with
  • Wet or stained
  • Missing contents (feels unusually light)

You should:

  • Note the damage with the delivery carrier before accepting the package
  • Photograph the package and any visible damage
  • Contact us immediately at support@Lombaro.com

8.2 Damaged or Missing Items

If you discover that products are damaged or missing after opening the package, please contact us within 48 hours of delivery. Provide:

  • Order number
  • Description of the damage or missing items
  • Photographs of the package, packaging materials, and damaged products

We will work with you to resolve the issue, which may include filing a claim with the shipping carrier, sending replacement products, or issuing a refund.

9. Lost or Delayed Shipments

9.1 Delayed Shipments

If your shipment has not arrived within the estimated delivery timeframe, please:

  1. Check the tracking information for updates
  2. Wait an additional 3-5 business days, as delays may occur
  3. Contact us at support@Lombaro.com if the shipment is significantly delayed

We will investigate with the shipping carrier and provide you with an update. In most cases, delayed shipments are in transit and will be delivered shortly.

9.2 Lost Shipments

If a shipment is confirmed lost by the shipping carrier, we will:

  • File a claim with the carrier
  • Offer to reship the products at no additional cost, or
  • Issue a full refund, including shipping costs

Lost shipment claims typically take 7-14 days to process with the carrier. We appreciate your patience during this process.

10. Risk of Loss and Title Transfer

10.1 Risk of Loss

Risk of loss and damage to products passes to you upon delivery to the shipping carrier. Once products have been shipped, we are not responsible for loss, damage, or delay during transit, except to the extent required by applicable consumer protection laws.

10.2 Title Transfer

Title to products passes to you upon delivery to the delivery address, except where payment has not been received, in which case title remains with us until full payment is received.

11. Special Shipping Situations

11.1 Multiple Item Orders

If your order contains multiple items, they may be shipped separately due to:

  • Different warehouse locations
  • Product availability
  • Size or weight restrictions
  • Shipping method optimization

You will receive separate tracking information for each shipment. You will not be charged additional shipping fees for split shipments unless you selected different shipping methods for different items.

11.2 Pre-Order and Backorder Items

Pre-order and backorder items will be shipped when they become available. Estimated availability dates will be provided on the product page and during checkout.

If your order contains both in-stock and pre-order/backorder items, you may choose to:

  • Ship all items together when everything is available
  • Ship in-stock items immediately and pre-order/backorder items separately when available

11.3 Large or Heavy Items

Large, heavy, or oversized items may require:

  • Freight shipping
  • Special handling fees
  • Scheduled delivery appointments
  • Delivery to ground floor or curbside only
  • Additional assistance for unloading

Special requirements and fees will be clearly indicated during checkout.

12. Contact Information

For questions about delivery and shipping, or to report issues with your shipment, please contact us:

International Digital Commerce Group Limited
Room 1405, 135 Bonham Strand Trade Centre
135 Bonham Strand
Sheung Wan, Hong Kong
Business Registration Number: 79486948

Customer Service Email: support@Lombaro.com
Shipping Inquiries: shipping@Lombaro.com
Website: www.Lombaro.com

Our customer service team is available to assist you with shipping and delivery questions. We will respond to inquiries within one (1) to two (2) business days.

13. Changes to Shipping Conditions

We reserve the right to modify these Delivery & Shipping Conditions at any time. Changes will be effective immediately upon posting on the Website. The "Last Updated" date at the top of this page indicates when these conditions were most recently revised.

Your continued use of our shipping services following any changes constitutes acceptance of the modified conditions.