Shipping Policy

Last Updated: January 1, 2026

1. Introduction

These Delivery & Shipping Conditions apply to all orders placed through Lombaro.com (the “Website”), operated by International Digital Commerce Group Limited, a private company limited by shares incorporated in Hong Kong SAR, Business Registration Number 79486948, with its registered office at Room 1405, 135 Bonham Strand Trade Centre, 135 Bonham Strand, Sheung Wan, Hong Kong (the “Company”, “we”, “us”, or “our”).

These conditions should be read in conjunction with our General Conditions of Sale, Terms of Use, and Returns & Refunds Policy. In the event of any conflict, the General Conditions of Sale shall prevail.

2. Shipping Destinations

2.1 International Shipping

We ship products internationally to destinations worldwide, including:

  • European Union (all EU member states)
  • United Kingdom
  • North America (United States, Canada)
  • Asia-Pacific (Australia, New Zealand, Japan, Singapore, etc.)
  • Rest of the World, subject to availability

Shipping availability is confirmed during checkout based on the delivery address provided.

2.2 Restricted Destinations

We do not ship to certain countries or regions due to legal, regulatory, logistical, or security restrictions, including but not limited to:

  • Countries under international sanctions
  • Regions with import restrictions
  • Locations not serviced by our carriers

The list of restricted destinations may change without notice.

2.3 Remote and Special Areas

Deliveries to remote areas, islands, or special regions (including APO/FPO addresses) may be subject to:

  • Longer delivery times
  • Additional shipping fees
  • Limited shipping options

Any applicable conditions will be displayed at checkout.

3. Shipping Methods and Timeframes

3.1 Available Shipping Methods

Standard Shipping (Free)

  • Free worldwide standard shipping
  • Tracking provided
  • No signature required unless specified by the carrier

Estimated delivery times (guidance only):

  • EU: 8–12 business days
  • UK: 7–10 business days
  • USA: 10–15 business days
  • Canada: 10–14 business days
  • Australia / New Zealand: 12–18 business days
  • Asia-Pacific: 5–10 business days
  • Rest of World: 12–20 business days

Available methods and estimates are shown at checkout.

3.2 Processing Time

Orders are typically processed within 1–3 business days, including payment verification, fraud screening, order preparation, and handover to the carrier.

Processing times may be extended during peak periods or due to operational constraints.

3.3 Estimated Delivery Times

Delivery timeframes are indicative only and may vary due to:

  • Carrier routing and performance
  • Customs clearance procedures
  • Weather conditions or force majeure events
  • Local holidays

We are not responsible for delays beyond our reasonable control.

4. Shipping Costs

4.1 Calculation of Shipping Fees

  • Destination
  • Shipping method
  • Weight and dimensions
  • Carrier rates

Exact shipping costs are displayed before order confirmation.

4.2 Free Standard Shipping

Free standard shipping applies to all eligible destinations and products unless stated otherwise.

4.3 Expedited Shipping

Express or priority shipping options may be available at additional cost. Fees are shown at checkout.

4.4 Additional Fees

Shipping costs do not include customs duties, import taxes, or value-added tax (VAT), where applicable. Detailed information regarding import charges is provided in Section 7.

5. Order Tracking

5.1 Tracking Information

  • Tracking number
  • Carrier details
  • Tracking link

Tracking updates may take 24–48 hours to appear.

5.2 Tracking Issues

If tracking information does not update or appears delayed, please contact us at support@Lombaro.com.

6. Delivery Process

6.1 Delivery Address

You are responsible for providing a complete and accurate delivery address. We are not liable for delivery issues caused by incorrect or incomplete information.

6.2 Address Changes

Address changes may be possible before shipment only. Once shipped, changes cannot be guaranteed.

6.3 Delivery Attempts

Carriers may attempt delivery multiple times or leave pickup instructions depending on local practices.

6.4 Failed Delivery

If delivery fails due to refusal, incorrect address, or recipient unavailability, the shipment may be returned or held by the carrier. Resulting costs may apply in accordance with our Returns & Refunds Policy.

6.5 Unclaimed Packages

Packages not claimed within the carrier’s holding period may be returned or abandoned. Any applicable costs will be handled under the Returns & Refunds Policy.

7. International Shipping and Customs

7.1 Customs Clearance

International shipments are subject to customs clearance in the destination country. Customs procedures and timelines vary by jurisdiction and are outside our control.

7.2 Customs Duties and Taxes

All prices displayed on the Website are exclusive of import VAT, customs duties, and other import-related taxes, unless explicitly stated otherwise.

For shipments delivered to the European Union, the United Kingdom, and other applicable jurisdictions:

  • The customer acts as the importer of record
  • Import VAT, customs duties, and related charges are payable by the customer
  • These charges may be collected by customs authorities or the carrier upon delivery

The amount of applicable duties and taxes depends on:

  • Destination country regulations
  • Product classification and declared value
  • Applicable duty and tax rates
  • Currency exchange rates

7.3 Customs Documentation

Shipments include standard export documentation required for international shipping, including:

  • Commercial invoice
  • Customs declaration
  • Product description and country of origin information

Customs authorities or the carrier may request additional information from the recipient during clearance.

7.4 Refused Customs Charges

If you refuse to pay applicable import charges, the shipment may be returned or abandoned. Any resulting costs will be handled in accordance with our Returns & Refunds Policy.

7.5 Customs Seizure

If a shipment is seized or destroyed by customs due to import restrictions or non-compliance not caused by us, we are not responsible, except where required by law.

8. Inspection Upon Delivery

You should inspect your package upon delivery. If damage or tampering is suspected, document it with the carrier and contact us within 48 hours.

9. Lost or Delayed Shipments

If a shipment is significantly delayed or confirmed lost, we will work with the carrier to resolve the issue, which may include reshipment or refund.

10. Risk of Loss and Title Transfer

Risk of loss and damage transfers to the customer upon handover to the shipping carrier, except where mandatory consumer protection laws apply.

Ownership of the products transfers upon delivery to the delivery address, provided payment has been received in full.

11. Special Shipping Situations

Orders may be split into multiple shipments due to logistics or availability. Tracking will be provided for each shipment.

12. Contact Information

International Digital Commerce Group Limited
Room 1405, 135 Bonham Strand Trade Centre
135 Bonham Strand, Sheung Wan, Hong Kong
Business Registration Number: 79486948

Email: support@Lombaro.com
Website: www.Lombaro.com

13. Changes to Shipping Conditions

We reserve the right to update these Delivery & Shipping Conditions at any time. Changes take effect upon publication on the Website.