FAQ's

We offer free standard shipping worldwide. Estimated delivery times vary by region: European Union (8-12 business days), United Kingdom (7-10 business days), United States (10-15 business days), Canada (10-14 business days), Australia & New Zealand (12-18 business days), Asia Pacific (5-10 business days), and Rest of World (12-20 business days).

We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return unopened products for a full refund. Due to hygiene reasons, we cannot accept returns of opened or used products unless they are defective.

Yes! We ship worldwide to destinations across the globe, including all EU member states, United Kingdom, United States, Canada, Australia, New Zealand, Japan, Singapore, and many other countries. Free standard shipping is available on all orders with no minimum purchase requirement. Shipping availability will be confirmed during checkout.

We're sorry to hear that! Please contact our customer service team within 7 days of receiving your order with photos of the damage. We'll arrange a replacement or full refund immediately.

Orders can be modified or cancelled within 2 hours of placement. After that, the order enters our fulfillment process. Please contact us immediately if you need to make changes.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our shipping carrier's website.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.

We recommend ordering your regular underwear size. Our products are designed to fit like normal boxer briefs. Check our size guide on each product page for detailed measurements.

Our absorbent underwear can hold up to 10 fl oz (300 ml) of liquid. This provides all-day protection for light to moderate incontinence.

Yes! Our products are fully machine washable and designed to last. Simply wash in cold water and hang dry or tumble dry on low. Each pair is built to withstand 100+ washes while maintaining performance.

No. Unlike traditional incontinence products, LOMBARO underwear is designed to feel and look like regular underwear. Our 7-layer core is thin and discreet, with no plastic feel or crinkling noise.

Our underwear features a bamboo-based outer layer for softness and breathability, combined with a multi-layer absorbent core that locks in moisture and controls odor. All materials are skin-safe and hypoallergenic.

With proper care, LOMBARO underwear can last 6-12 months of regular use. We recommend having at least 5-7 pairs in rotation to extend their lifespan.

Yes! We offer a starter pack that includes 3 pairs at a discounted price, perfect for trying different styles and finding your favorite.

Our underwear provides reliable protection for light to moderate leaks throughout the day and night. For heavy overnight protection, we recommend combining with a waterproof mattress protector for extra peace of mind.

Rinse in cold water first, then machine wash in cold water with similar colors. Avoid fabric softeners and bleach as they can reduce absorbency. Hang dry or tumble dry on low heat.

No, please avoid fabric softeners and bleach. These products can coat the absorbent fibers and reduce their effectiveness over time. Use mild, fragrance-free detergent for best results.